Merchandise Purchased from Battlefield Bicycles may be returned or exchanged within 14 DAYS of original purchase. All items returned to Battlefield Bicycles must be in new resellable condition. Items must be in original condition and packaging with all tags manuals instructions etc in the same shape as received by the customer. The customer is responsible for return shipping costs to return package to Battlefield Bicycles. To Process any return you must first contact us by email at firstname.lastname@example.org or by phone at 706-841-0040. Once you have contacted us for a return the return authorization will be valid for 15 days. Items not received by Battlefield Bicycles within 30 days will not be accepted. Any item/items returned without 1st contacting Battlefield Bicycles to receive return instructions will be refused. The costs incurred by Battlefield Bicycles to ship an item to the customer will not be reimbursed if the item/items are being returned for an issue that is not due to a Battlefield Bicycles fulfillment issue. This is the actual shipping charge and the cost of any packaging. This simply means please ask questions before hand and insure you understand what you are purchasing and if parts you have the skill needed to install when purchasing an item.